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At Palette Synthi™, we stand behind the quality of our products and services. If for any reason you are not completely satisfied with your purchase, we are here to help. Our Satisfaction Guarantee ensures that you can shop with confidence, knowing that your concerns will be addressed promptly and fairly.
Returns & Refunds Policy
1. Eligibility for Returns
Items must be returned within 14 days of the purchase date.
Products must be in their original condition, unused, and in the original packaging.
Digital products, such as subscriptions, are non-refundable but may be eligible for a credit or exchange under certain circumstances.
2. Non-Returnable Items
Perishable goods, including any food-related items.
Customized or personalized products.
Sale or clearance items.
3. Process for Returns
To initiate a return, please contact our Customer Service team at sales@palettesynthi.com with your order number and reason for return.
Once your return request is approved, you will receive detailed instructions on how to return your item.
You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
4. Refunds
Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Please note that original shipping costs are non-refundable.
A restocking fee of 30% of the item’s total (excluding taxes) will be applied to eligible returns.
Partial refunds may be issued for items returned in less-than-perfect condition, overused, or at the company’s discretion.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@palettesynthi.com.
6. Digital Content
For issues with digital subscriptions or content, please contact our support team at support@palettesynthi.com. We will work with you to resolve any problems and ensure you have access to the content you purchased.
7. Gift Returns
Gift returns are accepted with a valid gift receipt. The gift receipt must be provided when returning the item.
8. International Shipping
We do not ship internationally at this time.
9. Warranty Information
Warranty information for specific products can be found in individual item descriptions.
Customer Responsibility
To help us process your returns and refunds efficiently, please ensure the following:
- Provide accurate and complete information when initiating a return or exchange.
- Follow the return instructions provided by our Customer Service team.
- Pack the items securely to avoid any damage during return shipping.
Company Rights
Palette Synthi™ LLC reserves the right to:
- Deny a refund or exchange if the returned items do not meet our return criteria.
- Limit or refuse returns or exchanges for items that are frequently returned.
- Modify or discontinue this Satisfaction Guarantee Policy at any time without prior notice. Any changes will be posted on our website.
Contact Us
If you have any questions or concerns about our Satisfaction Guarantee Policy, please do not hesitate to contact us. Our Customer Service team is here to assist you and ensure you have a positive experience with Palette Synthi™.
Email: contact@palettesynthi.com
Phone:+1 (203) 538-7895
Address: 2389 Main St., STE 100, Glastonbury, CT, 06033, United States